Company Address: Croydon, Victoria, Australia
Eleveld Family Trust t/a Ella and Friends Photography operates various photography related services, referred to in this document as SERVICES.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Services.
If you choose to use our Services, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Services.
Ella and Friends Photography / EFT, fully respects your right to privacy, and will not collect or publish any personal information about you through this website without your clear permission. Any personal information which you volunteer will be treated with the highest standards of security and confidentiality.
The Personal Data We Collect and use:
For a better experience while using our Services, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. This data solely exists in order to provide the services. For example, this data is gathered so that we can call you back if you get in touch, so we can schedule a photography project (portrait, commercial or any type of photography project). It is, of course, there to so we can send you an invoice and a receipt.
Your personal data is not shared with any third parties without specific consent. See the paragraph below relating to sharing on our website/social media.
As part of our business, we will need to share our photography services on our website and social media channels. We may require specific information relating to an event for publication in an article to be posted along side images of the event. The details we will share will be agreed with with you before publication and we will look for specific consent to publish said data. For example, we may post a blog post about a shoot which will include first names, location and general details. Surnames and sensitive personal data will not be published. When publishing online, this website data may be re-posted or shared. This consent will be in the form of a contract/questionnaire and specifically list consent as ‘opt-in’. At any time, you may request for the post to be removed, but please understand that we cannot be responsible for re-posts/shares.
How We Collect and Keep Data:
Data is submitted by email, phone or online contact form.
Data is stored in an online, GDPR compliant system called ShootQ. Only data relating to providing the service is kept.
The company employed to manage my business data is secure and they do not share their data with any third parties.
A copy of this data is held on a secure server at the business premises.
Where data is submitted via an online form, a contract, a blog post or social media channel we may log the following:
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
No cookie data is shared with third parties and we do not employ the use of third party cookies.
Our business involves the taking of photographs. As such, we intend to archive such works for the lifetime of the business. This is ensure that clients may retrieve past projects/images, should they need further copies/prints/albums etc. In order to maintain an effective archive, the basic personal data is also retained for the lifetime of the archive. For accounting purposes we are required to hold business accounts for a period of 5 years after filing.
Any information which relates to enquiries and does not result in a contract/service, will be removed after 2 years or sooner on request. For example, if someone enquiries about our services but doesn’t to go any further, then we will remove their personal data after 2 years or on request.
Access to the Data we hold and rights to remove:
At any time, you may request via email/post/phone, to see what data we hold. We aim to retrieve this data in a timely and efficient manner.
Any data held, provided it is not needed on a legitimate legal basis (e.g. invoicing/contractual), may be removed on request.